Customer Service

Call Quality Evaluator

Confidencial

Beirut, Beirut Governorate, Lebanon
Full-time, Not Applicable
Remote: No
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Company Description

We are a fast-growing IT company driven by professionalism, ambition, and results. Our collaborative team values knowledge sharing, continuous improvement, and achieving goals together.

Job Description

📍 Location: Beirut

🌍 Coverage: MENA | 🕘 Full-time | Office-based

We’re looking for a detail-oriented Call Quality Evaluator / Monitor to join our Customer Solutions team. You’ll be responsible for monitoring and evaluating customer calls, ensuring quality standards, and helping improve overall customer experience.

Key Responsibilities:

  • Evaluate and score customer calls based on quality standards

  • Analyze call recordings and identify improvement areas

  • Prepare quality reports and provide constructive feedback

Requirements:

  • Bachelor’s degree in Business, Communications, or related field

  • Strong analytical and listening skills

  • Attention to detail and objective judgment

Languages:

  • Arabic – native or near-native

  • English – Upper-Intermediate

  • French – Upper-Intermediate

💰 Salary: 700–750 + performance-based bonus

🍽️ Benefits: Corporate meals
 

I'm Interested