Software Support & Product Specialist

Company Description

Job Description

This role is pivotal in ensuring client satisfaction and product excellence. You will act as the primary point of contact for users, providing technical support, guidance, and product-related insights to ensure an optimal customer experience.

Key Responsibilities

• Provide first-line technical support to clients, addressing inquiries and resolving software-related issues in a timely and professional manner on products ERP/HRMS.
• Conduct onboarding sessions and user training to support effective product adoption.
• Document and report bugs or enhancement requests to the product and development teams.
• Solve client’s problems remotely or on site
• Improves system performance by identifying problems; recommending changes
• Maintain and update user guides, FAQs, and knowledge base documentation.
• Collaborate with internal teams to ensure client satisfaction and quick ticket resolution
• Support software testing efforts, particularly for new features and version updates.

Job Qualifications

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
• 1–5 years of experience in software support, customer success, or a similar role.
• Strong verbal and written communication skills in Arabic , english.
• Experience with enterprise software (ERP, HRMS, POS, etc.) is an advantage.
• Knowledge in SQL 2008 and above

Skills & Attributes:

• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and prioritize effectively.
• Team-oriented with a high level of professionalism and customer service mindset.
• Proactive approach to continuous learning and knowledge sharing.