Sales

Account Manager - Technology Solutions

Malia Group

Beirut, Beirut Governorate, Lebanon
Full-time, Entry Level
Remote: No

Company Description

Driven by a pioneering spirit, Malia Group is a multifaceted group of 25 companies that are leaders in 6 sectors including: Industries, Consumer Goods Distribution, Technology Solutions, Fashion, Engineering & Contracting, and Hospitality & Real Estate. With a direct presence in Lebanon, Iraq and the UAE, our purpose is to ensure excellence in the creation, production, and the timely delivery of goods and services.

Job Description

Job Purpose

  • Responsible for achieving maximum sales volume and profitability, growth and account penetration by effectively selling the company’s solutions.
  • Responsible for the implementation of Sales Strategies and objectives defined by upper management.
  • Responsible for issuing sales orders to ensure customer satisfaction and maintain proper collection cycle.
  • Perform duties in accordance with Malia Group Policies and Procedures.

Duties & Responsibilities

On Sales

  • Develop and demonstrate a comprehensive knowledge of the marketed solutions
  • Analyze the market’s potential and determine the value of existing and prospective clients
  • Establish, develop and maintain productive and professional relationships with current and prospective customers to generate new business for the company’s services
  • Perform cold calls and in-person visits to understand and quantify customers’ requirements
  • Lead presentations to potential customers, suppliers and promote Maliatec Solutions, specially IoT & GPS solutions.
  • Coordinate sales efforts with marketing, sales management, logistics and technical service teams
  • Develop effective proposals, quotations for prospective customers while ensuring proper negotiation in order to close deals
  • Meet the Unit’s assigned targets for profitable sales volume and strategic objectives. Achieve assigned sales quota and gross margin.
  • Participate in trade shows, conventions, conferences and other events to promote the company’s services

On Customer Service

  • Maintain high customer satisfaction levels that meet the company’s standards
  • Participate in investigations of customer complaints, respond to all customers’ queries and concerns in a timely manner
  • Proactively assess customer need on on-going basis and lead solution selling that best address these needs

On Compliance

  • Follow-up on clients agreements, credit limits and mode of payment and abide by them

On Reporting

  • Report to management on customer needs, problems, competitive activities and potential for new services
  • Report to BUM monthly sales numbers.
  • Keep manager informed about products’ performance, opportunities, budget variances and problems that are encountered

On Technology

  • Stay abreast of latest technologies, applications, technical services, market conditions, competitors’ and competitive activities, advertising and promotional trends through research and readings

On Sales Coordination

  • Issue GIS sales orders on Oracle for Lebanon, make sure availability of goods and ensure selling price is higher than the landed cost 
  • Place renewal orders for GIS Lebanon
  • Communicate with customers on delivery date and follow up accordingly
  • Generate statement of account (SOA) as per clients' request
  • Create new customer profiles on Oracle for Lebanon
  • Prepare quotations, fill related information on Laser Fiche and archive them
  • Issue local Purchase Orders (PO) for GIS Lebanon
  • Create leads and accounts on Salesforce

On Collection

  • Prepare on a weekly basis the collection status report and share with Customer Experience Manager
  • Handle collection process for GIS Lebanon

On Client Support

  • Train clients on new GPS Systems

On Stock Management

  • Consolidate sales order and ensure accurate installation by service center team & Place requisition forms to ensure availabilty of stock

Job Qualifications

Education

Bachelor Degree in Business Administration or Marketing

Experience

1 to 2 years of strategic sales experience in solutions’ selling , previous experience in selling IoT & GPS solutions is a plus