Administrative
Program Associate
The Balance Rehab Clinic
Full-time, Entry Level
Remote: Yes
Company Description
About Us
BALANCE RehabClinic is a private treatment clinic specializing in mental health and addiction recovery. We deliver highly individualized, evidence-based care designed to support sustainable recovery. Our approach is comprehensive and clinically driven, ensuring that every aspect of a client’s treatment plan is carefully assessed and tailored to their needs.
Treatment is provided on a one-to-one basis in discreet, private residential settings, supported by a multidisciplinary team. Our programs integrate a broad range of evidence-backed therapeutic modalities, alongside structured daily support to ensure continuity of care throughout the recovery process.
We look beyond symptoms to understand the individual as a whole, addressing mental health, physical wellbeing, and emotional balance to support long-term recovery and reintegration.
About the Role
The Program Associate supports daily program operations to ensure efficient delivery of rehabilitation services. This role combines operational coordination, scheduling, basic financial administration, and therapist support, working closely with clinical, IT, and finance teams.
Job Description
Program & Operations
Coordinate daily program activities, schedules, and workflows
Support program managers with reporting, tracking, and follow-up on timelines
Identify and flag operational risks
Therapist Coordination
Coordinate interviews and onboarding for new therapists
Manage the career inbox and screen incoming applications
Maintain accurate team lists and organized shared files
Researching and proactively reaching out to potential therapists
Financial, Compliance & Communication
Support billing, invoicing, and reimbursement processes
Assist with documentation, reporting, and quality standards
Prepare updates and reports for leadership and internal stakeholders
Job Qualifications
Requirements & Profile
Bachelor’s degree in business administration or a related field
Experience in healthcare, rehabilitation, or social services is a plus
Strong organizational and communication skills with high attention to detail
Proficiency in MS Office (Excel, Word, PowerPoint)
Highly organized, proactive, reliable, and discreet
Flexible and responsive, with availability to address time-sensitive matters outside standard working hours when needed