Quality Assurance
Senior Client Support Specialist
Sucafina
Full-time, Mid-Senior Level
Remote: No
Company Description
The Company:
Sucafina is the leading sustainable Farm to Roaster coffee company, with a family tradition in commodities that stretches back to 1905. Today, with more than 1,400 employees in 34 countries, we help stakeholders worldwide to find the perfect coffee solutions. We embed technology, innovation, and sustainability throughout the supply chain, creating shared value for all by Investing in Farmers, Caring for People, and Protecting Our Planet. For more information, visit www.sucafina.com.
What are we looking for:
We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.
What we offer:
We offer within our pleasant family environment, great opportunities to learn and grow, we offer challenges and exposure to multicultural environments, on-merit base compensation, and free coffee around the clock!
Job Description
Summary of the Role:
· Responsible for being the main point of contact for assigned clients, and ensuring the optimal (timely, cost-effective) execution of sale contracts, while continually providing high-quality service to all involved stakeholders
Responsibilities:
· Ensure efficient execution of sale contracts for assigned clients (from offering/sampling phase to delivery), and keep related data up-to-date
· Keep assigned client profiles up-to-date and liaise with Inbound teams effectively on related procedural changes where relevant
· Issue shipping instruction and logistic documents related to assigned sales (invoices, release documents, cover letters...), and instruct/ensure upload of related external documents where required
· Work closely with relevant internal teams, clients, brokers, and logistic-service providers to ensure 24h customer service, data accuracy and efficient coordination (position check, effective back-up/ handover, etc.)
· Work closely with Sales team, Inbound teams and Head office to anticipate execution challenges and advise on potential solutions
· Advise Sales team on logistic costs for specific sale scenarios, and any other logistic aspect of a sales project/ potential business
· Monitor assigned clients’ position & receivables
Job Qualifications
Education:
· BA or equivalent – a focus on Commodity Trading, Logistics or Management is a plus
· Other certifications are a plus
Experience:
· 5 years of experience in Logistics & shipping
· Experience in an international environment/ global collaboration
· Experience in coffee trade logistics is a plus
· Experience in Customer Service is a plus