Customer Service
Customer Service Representative
SOFI DE FRANCE
Full-time, Mid-Senior Level
Remote: No
Company Description
For the past 28 years, Sofi de France has been creating high-quality bakery solutions for food service providers, retailers, and professional bakers around the world.
Rooted in traditional French baking heritage, our products reflect centuries-old techniques, artisan craftsmanship, and a passion for taste and quality. We bring a touch of France to customers globally—while thoughtfully adapting to the unique cultures, preferences, and culinary traditions of each market we serve.
Our integrated network of bakeries and sales channels enables us to tailor recipes and services to local tastes and needs. By managing our entire value chain from carefully selecting wheat and flour to delivering directly through our Horeca partners and franchised outlets we ensure excellence at every step.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, delivering exceptional support, resolving inquiries, and ensuring a positive experience across all communication channels.
Additionally, you will be responsible for accurately and promptly entering customer invoices, ensuring all billing information is correct and in compliance with company policies and client agreements.
Job Qualifications
Proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening abilities.
Excellent verbal and written communication skills.
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Ability to remain calm under pressure and handle challenging situations professionally.
Empathetic and patient with customers, ensuring a positive customer experience.
Proficient in using customer service software, CRM systems, and help desk tools.
Strong problem-solving skills and the ability to think critically and creatively.
Detail-oriented with a commitment to accuracy and quality.
Capable of adapting to new systems, tools, and processes quickly.
Demonstrated ability to meet and exceed customer satisfaction goals and service metrics.
Comfortable working both independently and as part of a team.
Knowledge of company products and services, with the ability to explain features and benefits clearly.