Sales
Spa Therapist
Malia Group
Beirut, Beirut Governorate, Lebanon
Full-time, Entry Level
Remote: No
Full-time, Entry Level
Remote: No
Company Description
Driven by a pioneering spirit, Malia Group is a multifaceted group of 25 companies that are leaders in 6 sectors including: Industries, Consumer Goods Distribution, Technology Solutions, Fashion, Engineering & Contracting, and Hospitality & Real Estate. With a direct presence in Lebanon, Iraq and the UAE, our purpose is to ensure excellence in the creation, production, and the timely delivery of goods and services.
Throughout the last 8 decades, we have accrued 60 brands and forged alliances with 35 best-loved multinationals – all testimonies to the fact that we are the Group of choice in the region.
Job Description
Job Purpose:
- Responsible for providing high quality body & facial treatments accurately and thoroughly while delivering outstanding customer service
- Perform duties in accordance with Malia Group Policies and Procedures
Duties & Responsibilities:
On Spa Treatments
- Have excellent product knowledge, massage and selling techniques in order to perform a comprehensive treatment consultation, emphasizing on treatment benefits
- Provide thorough, accurate body & facial treatment services to guests in accordance with procedures while maintaining a professional behavior at all times
On Sales & Promotions
- Sell Shiseido products to spa customers and consult future treatments
- Contact 'Inactive' clients to recruit them back
- Achieve sell out target of newly launched products in Shiseido spa
- Focus on selling slow moving and discontinued SKUs
- Promote actively the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
- Participate in promotional activities (provision of complimentary services, educating guests on available promotions and programs) to build current guest loyalty and/or attract new guests
On Customer Relations
- Demonstrate outstanding customer service while being courteous and attentive to client needs to ensure excellent customer satisfaction
- Inform and educate guests about specific wellness concerns
- Handle guests’ questions and concerns professionally and courteously
- Proactively acquire new customers, maintain and enhance actual existing client relationships
- Communicate to Spa Manager important occurrences and follow up accordingly
- On Cleanliness & Safety
- Maintain safety standards and cleanliness (keep work area clean and organized)
On New Trends
- Stay informed about the latest body/facial treatments
- Attend when required relevant trainings
Job Qualifications
Education:
- Diploma in Esthetics/Makeup. Bachelor's degree in Physiotherapy is a plus.
- Certification in Facial/Body Massage are a plus
Experience:
- 1- 2 years of previous related experience