Front Office

Company Description

Job Description

The Front Office Receptionist is the first point of contact for members and guests of the club. This role ensures a welcoming, professional, and discreet experience at all times while managing the flow of arrivals, inquiries, reservations, and administrative support. As the face of the club, the receptionist plays a central role in maintaining the exclusive, family-oriented, and high-standard atmosphere expected by members.
 

Key Responsibilities

Member & Guest Experience

• Greet members and guests warmly upon arrival and departure.

• Verify membership status and ensure access control protocols are followed.

• Provide personalized assistance, addressing members by name and anticipating needs.

• Handle member inquiries, complaints, and requests promptly and with discretion.

• Coordinate guest registrations and ensure all visitor policies are respected.

Front Desk Operations

• Manage phone lines, emails, and in-person queries in a professional manner.

• Schedule reservations for club facilities (restaurants, events, sports courts, spa, etc.).

• Support event bookings and coordinate with F&B, wellness, and event teams.

• Maintain accurate records of member visits, bookings, and communications.

• Monitor lobby/reception area to ensure it remains elegant, tidy, and welcoming.

Administration & Coordination

• Assist the Membership Office in onboarding new members (forms, welcome packs, tours).

• Process payments for services, event registrations, or membership-related fees.

• Prepare daily reports on reservations, arrivals, and front desk activity.

• Collaborate with housekeeping, security, and operations teams to deliver seamless service.

• Uphold confidentiality and data privacy in all member-related matters.

Job Qualifications

• Exceptional interpersonal and communication skills.

• Strong sense of discretion, diplomacy, and confidentiality.

• Highly organized with attention to detail and multitasking ability.

• Professional appearance and polished manner.

• Fluency in English required; additional languages (French, Arabic, Spanish, etc.) preferred.

• Computer literacy (MS Office, POS systems, booking software, CRM tools).