Customer Support & Platform Operations Coordinator

Company Description

Job Description

Location: Beirut, Lebanon
Employment Type: Full-time
Company: HOMERS AI LLC

Company Description

HOMERS AI LLC is an innovative technology platform that connects homeowners with trusted home service professionals through a mobile app. Our mission is to simplify home service bookings while creating growth opportunities for skilled service providers.

As we continue to expand, we are looking for a proactive and customer-focused Customer Support & Platform Operations Coordinator to join our growing team.

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Job Description

As a Customer Support & Platform Operations Coordinator, you will play a key role in ensuring a seamless experience for both customers and service providers. You will manage customer communications, support vendor onboarding, monitor platform operations, and coordinate service requests from initiation through completion.

This role combines customer service, operational coordination, and platform administration, making it ideal for candidates who enjoy problem-solving, communication, and working in a fast-paced technology environment.

Key Responsibilities

* Serve as the primary point of contact for customers and service providers via phone, WhatsApp, email, and chat.
* Respond promptly to customer inquiries and resolve issues professionally.
* Assist vendors with registration, onboarding, profile updates, and platform usage.
* Monitor the platform dashboard to ensure service requests are assigned and progressing efficiently.
* Coordinate between customers, vendors, and internal teams to ensure timely completion of service requests.
* Follow up on open cases and maintain high customer satisfaction levels.
* Escalate technical or operational issues to the appropriate teams when required.
* Maintain accurate records of customer interactions and platform activities.
* Generate basic operational reports and highlight recurring issues or opportunities for improvement.
* Support the implementation of new platform features and operational processes.
* Contribute ideas to improve the overall customer and vendor experience.

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Qualifications

* Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
* 1–2 years of experience in Customer Service, Call Center, Operations, Platform Support, or a similar role.
* Excellent communication skills in Arabic and English (French is an advantage).
* Strong customer service and relationship management skills.
* Excellent organizational and multitasking abilities.
* Comfortable working with digital platforms, CRM systems, and online dashboards.
* Good analytical and problem-solving skills.
* Proficiency in Microsoft Office, particularly Excel and Outlook.
* Ability to work independently while collaborating effectively within a team.
* Detail-oriented with a proactive and solution-driven mindset.

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What We Offer

* Opportunity to join an exciting and growing technology startup.
* A collaborative and supportive work environment.
* Professional development and career growth opportunities.
* Exposure to technology, operations, and customer experience management.
* The chance to contribute to building an innovative platform from the ground up.