Customer Service
❗❗Full Timer Assistance Coordinator - AM/PM/ON ❗❗
Mideast Assistance International S.a.l
Full-time, Entry Level
Remote: No
Company Description
Lebanon-based international medical assistance and travel insurance company, operating since 2001.
Job Description
🔹 Key Responsibilities:
- Handle incoming calls and emails professionally
- Assist clients with support and coordination
- Manage case files and documentation
- Communicate with providers and beneficiaries
- Apply coverage decisions and reimbursement procedures
- Send Guarantees of Payment
- Ensure system and quality compliance
- Collaborate with the team and other departments
Job Qualifications
🔹 Ideal Candidate Should Have:
- Strong communication and interpersonal skills
- Customer service focus with attention to detail
- Ability to multitask and stay calm under pressure
- Team player and problem solver
- Basic knowledge of medical/insurance terms is a plus
- Willingness to work flexible shifts - at least 2 shifts out of 3 (AM, PM & ON)