Head Waiter

Company Description

Job Description

Job Summary:

We are seeking a skilled and service-driven Head Waiter to lead our front-of-house team. This role requires strong leadership, coordination, and communication skills to ensure smooth and efficient dining service while delivering a premium experience to our members and guests.

Key Responsibilities:

• Oversee and coordinate the daily front-of-house operations during service

• Lead and support the team of waiters/waitresses — assign sections, monitor performance, and assist where needed

• Ensure all guests receive prompt, courteous, and professional service

• Train and mentor junior staff on service standards, etiquette, and club protocols

• Act as the point of contact between kitchen, bar, and service staff during shifts

• Monitor table setups, cleanliness, and presentation before and during service

• Handle guest complaints or special requests with diplomacy and speed

• Ensure adherence to food safety and hygiene standards

• Support the planning and execution of club events, private dinners, and banquets

• Maintain stock of service-related supplies and report shortages

• Assist with performance reviews and suggest improvements to service procedures

Job Qualifications

Requirements:

• Proven experience as a senior waiter/head waiter or in a similar supervisory role

• Strong leadership and delegation skills

• Excellent interpersonal and conflict resolution abilities

• Deep understanding of fine dining service and hospitality standards

• Professional appearance and demeanor

• Comfortable working under pressure in a fast-paced, high-end environment

• Flexible schedule, including nights, weekends, and holidays

• Familiarity with POS systems and basic administrative tasks

Preferred Qualifications:

• Previous experience in a private club, luxury hotel, or fine dining setting

• Food handling and/or alcohol service certifications

• Knowledge of wine, spirits, and pairings